1. What payment methods do you accept?
We accept all major credit cards.

2. Can I cancel my order or change my address?

You can contact us before the order is sent,  cancel your order or change your address. Our email is youdgeeus.com.

Please note that informing the correct address is your responsibility, and we cannot refund or replace the product in this case.

3. Until what time is Delivery available?

Process the order within 48 hours of the working day, and receive the goods within 3-7 days.

4. Where's my order / How can I track my order?

You will receive an email confirming your order placement and another email with the tracking information when the order is processed and shipped to you. If you don't receive these emails, please contact us with your order number/email used on the purchase or full name so we can check it and provide you with the tracking information.

5. Where do you ship to?

We ship from the United States, For better delivery service, we advise you to include your phone number in your order details, as we may need to call you if we have problems delivering your package.

6. How long does shipping usually take?

The estimated shipping time for our products is approximately 3 to 7 business days.

Due to high demand, order processing can take up to 48 hours and estimated delivery times are subject to change. You will be informed via email when your order is confirmed and shipped out with tracking information.

7. I received a damaged or faulty item, what should I do?

Send us an email on youdgeeus@gmail.com with the information regarding the damaged item, including a video and/or photo demonstrating what is happening. A soon as we receive it our team will verify and get back to you as soon as possible.

8. Does my product have warranty?

Yes. All our products have a one-year manufacture warranty from the moment you receive them. If an issue occurs, please send us an email at  youdgeeus@gmail.com with the invoice provided in your order confirmation and describe your item issue. We will verify your item, and if proof faulty due to a manufacturing defect, our team will fix it or send a replacement according to your case.

*Please note that you are responsible for the maintenance of your product. Defects caused for poor maintenance are not eligible for warranty.

9. How long takes to receive my refund?

Depending on the payment method, this can take up to 5 working days to appear in your account. If you have any doubts about receiving your refund, you can send us an email on  youdgeeus@gmail.com with the order number or also check with the bank or company used for the payment.